01
A call gets missed.
Your number forwards unanswered calls to us. You keep your number, and nothing changes for your customers.
When the calls cascade, we call back.
Your customers don’t leave voicemails. They leave for the next shop on Google. We text every missed caller within 60 seconds, from a local team that knows what a Northwest cold snap does to your phone. One saved job can cover your month. We’ll let you do the math on the rest.
CLAIM A FOUNDING SPOT!Keep your number. No new phone system. Live in about a week.
< 60s
Text-back time
24/7
Emergency alerts
1 inbox
Texts · calls · web
The problem
You missed the call.
Your competitor didn't.
Roughly 1 in 4 calls to home-service businesses goes unanswered, and fewer than 3% of those callers leave a voicemail.
The reality? The guy picking up the phone first is the one getting the job.
Do you want to be paying for your competitors' packout boxes? I didn't think so.
How it works
Keep your hands on the job.
We've got the phone.
02
They get a text in under 60 seconds.
“Hi, this is [Your Shop], sorry we missed you! What can we help with?” The conversation starts while they're still holding their phone.
03
You get the right alert.
Emergencies (no heat, gas smell, CO alarm) ping you right away. Gas and CO callers get an instant safety message. Quote requests get your booking link. Everything else waits in one inbox.
What's included
Everything that turns a missed call into a booked job.
One setup, one inbox, one monthly price. No new phone system, no app your guys have to learn.
- Missed-call text-back in under 60 seconds
- Emergency alerts to your phone, with an automatic safety reply for gas or CO
- Online booking link for estimates and service calls
- Appointment reminders to cut no-shows
- Follow-up texts for quotes that went quiet
- Google review requests after the job is done
- One inbox for texts, calls and web leads, on your phone
Who we are
Built by a local who knows what a missed call costs.
I'm Casey White, founder of Cascade Callback. I've spent most of my career out in the field, working on some of the most prestigious job sites on the west coast. I’ve missed calls I couldn’t take and lost jobs I should have had.
That's why I built this. I set it up for you, test it with you, and when you need something, you call me. Not a help desk, not a ticket number. Me.
My goal is simple, every caller becomes your customer, not someone else’s.
Pricing
Founding offer: 5 spots for local HVAC shops.
Founding clients lock in their price for 12 months. Month-to-month, no long contract. Setup is a one-time fee.
catch
Catch
Never lose a missed call.
$147/mo
$247 founding price
Setup$297$997
- Missed-call text-back in under 60 seconds
- Emergency alerts to your phone
- Automatic gas & CO safety reply
- One shared inbox on your phone
book
Book
Turn calls into booked jobs.
$197/mo
$397 founding price
Setup$497$1,997
- Everything in Catch
- Online booking link for estimates and service calls
- Appointment reminders to cut no-shows
- Follow-up texts for quotes that went quiet
grow
Grow
Fill the calendar and build reviews.
$347/mo
$597 founding price
Setup$997$2,997
- Everything in Book
- Google review requests after the job
- Quote follow-up sequences
- Monthly missed-call report
| Feature | Catch | Book | Grow |
|---|---|---|---|
| Missed-call text-back | |||
| Emergency alerts + safety reply | |||
| Booking link + reminders | |||
| Quote follow-ups | |||
| Google review requests | |||
| Setup | $297 | $497 | $997 |
| Monthly | $147 | $197 | $347 |
Founding spots remaining: 5 of 5.
FAQ
Questions, answered.
No. You keep your number. We set up call forwarding so only unanswered calls come to us.
Claim a founding spot
Let's stop the next missed call from walking out the door.
Five founding spots, locked pricing for 12 months. Tell us a bit about your shop and we'll get you live in about a week.
- Live in about a week — we handle carrier approval
- Keep your number, no new phone system
- Month-to-month, no long contract
We reply within one business day.
Consent is not a condition of purchase. See our Privacy Policy and SMS Terms.